Privacy Policy

1. Who We Are

Concord Landscaping ("we," "us," "our") is a landscape design, hardscaping, irrigation, and lawn maintenance company operating in Concord, North Carolina, and surrounding Cabarrus County communities since 2001. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website at concordlandscaping.com (the "Site") and when you contact us about our services.

2. Information We Collect

We collect information that you provide directly to us, information collected automatically, and information from third-party sources.

Information you provide

• Contact and project information: when you use our contact form, we collect your name, email address, phone number, the service you are interested in, and details about your project.
• Consent preferences: we record whether you have consented to be contacted about your project via email or phone, the version of this policy you agreed to, and the date and page where consent was given.
• Communications: if you email or call us, we retain the content of your communication and related metadata.

Information collected automatically

• Usage data: device information, browser type, IP address, pages viewed, time and duration of visits, and referring website.
• Analytics cookies: if you accept analytics, we use Google Analytics via Google Tag Manager to understand site usage. You can opt out at any time by configuring your browser or using Google's opt-out tool.

3. How We Use Your Information

• Respond to your inquiry and provide a quote or consultation.
• Send project updates and follow-up communications you have consented to.
• Improve our Site, services, and customer experience.
• Analyze site usage and performance (via Google Analytics).
• Prevent fraud and enforce our terms.
• Comply with legal obligations.

4. Legal Basis for Processing (EEA/UK Residents)

If you are in the European Economic Area or the United Kingdom, we process your personal information based on: (a) your consent where you have opted in; (b) performance of a contract or steps to enter a contract (e.g., responding to your quote request); and (c) our legitimate interests (e.g., improving our services, preventing fraud), balanced against your rights.

5. Sharing and Disclosure

We do not sell your personal information. We may share information with:

• Service providers who help us operate our business (email delivery, data hosting, CRM/analytics), each bound by confidentiality and data-processing obligations.
• Legal, regulatory, or law-enforcement authorities when required by law or to protect rights and safety.

6. Cookies and Tracking Technologies

• Necessary cookies: essential for the Site to function (e.g., session management). These are always on.
• Analytics cookies: Google Analytics cookies are used only if enabled in our environment and only if you do not opt out.
• Managing cookies: you can control cookies through your browser settings. Blocking essential cookies may break Site functionality.

7. Data Retention

We retain your information for as long as needed to provide services and comply with legal obligations (including warranty, tax, and contract record-keeping requirements), or for as long as you remain a contact in our system without opting out or requesting deletion. You may request deletion at any time (see Section 10).

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. No method of transmission over the Internet or electronic storage is 100% secure, however, and we cannot guarantee absolute security.

9. Children's Privacy

Our Site and services are not directed at children under 13. We do not knowingly collect personal information from children under 13. If we learn we have collected such data, we will delete it promptly.

10. Your Rights and Choices

• Opt out of marketing: use the unsubscribe link in any email or reply STOP to any text message we send.
• Withdraw consent: you may withdraw consent for project communications at any time.
• Access/correct/delete: you may request access to, correction of, or deletion of your personal information by contacting us (Section 12). We may retain records required for legal or business purposes.

11. California (CCPA/CPRA)

California residents have rights to know, correct, delete, and opt out of the "sale" or sharing of personal information. We do not sell personal information. To exercise these rights, contact us using the details below. We do not discriminate against you for exercising your rights.

12. Contact Us

To ask questions about this policy or to exercise your rights, contact Concord Landscaping:

• Email: info@concordlandscaping.com
• Phone: (704) 886-4240
• Location: Concord, North Carolina 28025